Refund & Cancellation

1. Scope

This policy applies to all subscriptions and services purchased directly through exalang.ai. If you purchased our services via a third-party marketplace or partner platform, the refund and cancellation policies of that respective platform shall apply.

2. Consumer Right to Cancel (14 Days)

If you are purchasing our services for personal use as a consumer, you have the right to cancel your initial subscription within 14 days of the transaction date without providing a reason. This right applies only to the initial purchase and does not apply to automatic renewals of existing subscriptions.

3. Exception for Digital Educational Content

As exalang.ai provides immediate access to digital educational materials, practice tests, and exam preparation modules upon purchase:

• You acknowledge and consent that the service begins immediately upon your first login or access to the premium content.
• By accessing these materials, you acknowledge that you lose the statutory right to cancel once the content delivery has commenced.

4. Refunds

Refunds are provided at our sole discretion on a case-by-case basis. We reserve the right to refuse refund requests in cases of:

• Evidence of account sharing or unauthorized distribution of our proprietary materials.
• Refund abuse or manipulative behavior.
• Instances where the user has already utilized a significant portion of the platform’s resources.

If a technical issue on our end prevents the delivery of the services, we will provide a replacement, credit, or a refund at our sole discretion. This does not affect your mandatory consumer rights if a product is found to be faulty or not as described.

5. Subscriptions and Automatic Renewals

Paid subscriptions at exalang.ai (1-month, 3-month, and 5-month plans) renew automatically at the end of the selected period.

• Cancellation: To avoid being charged for the next billing cycle, you must cancel your subscription before the next renewal date through your account dashboard.
• Unused Periods: We do not provide refunds for partially used subscription periods. Once a renewal charge is processed, it is non-refundable.